Model Pengukuran Tingkat Kepuasan Masyarakat Terhadap Penggunaan Jasa Transportasi Online di Wilayah Cirebon dengan Metode Fuzzy Servqual
Online transportation responds to people's needs in relation to public transport. Online transportation, which in this context is Grab and Go-Jek, is an alternative that is favored by many people, especially in the Cirebon area. This study aims to measure the level of service satisfaction recei...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut Teknologi Sepuluh Nopember Surabaya
2020-12-01
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| Series: | Jurnal Sosial Humaniora |
| Subjects: | |
| Online Access: | http://iptek.its.ac.id/index.php/jsh/article/view/7978/5263 |