THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW
The article deals with the possibilities of standardizing the quality level of public passenger transport. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perc...
| Main Authors: | , |
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| Format: | Article |
| Language: | ces |
| Published: |
University of Pardubice
2014-07-01
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| Series: | Perner’s Contacts |
| Subjects: | |
| Online Access: | https://pernerscontacts.upce.cz/index.php/perner/article/view/635 |