THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW
The article deals with the possibilities of standardizing the quality level of public passenger transport. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perc...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | ces |
| Published: |
University of Pardubice
2014-07-01
|
| Series: | Perner’s Contacts |
| Subjects: | |
| Online Access: | https://pernerscontacts.upce.cz/index.php/perner/article/view/635 |
| _version_ | 1818535815447314432 |
|---|---|
| author | Vladimír Konečný Mária Kostolná |
| author_facet | Vladimír Konečný Mária Kostolná |
| author_sort | Vladimír Konečný |
| collection | DOAJ |
| description |
The article deals with the possibilities of standardizing the quality level of public passenger transport. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perception of the quality of the passengers in a significant transport hub of northern Slovakia. The findings will be applied in the design of the standardization quality level in public passenger transport to its anchoring into the service contract between public authority and operator. This approach is not yet applied in the Slovak Republic.
|
| first_indexed | 2024-12-11T18:29:57Z |
| format | Article |
| id | doaj.art-c44298664d7f4fc68fc2b71b84466fe3 |
| institution | Directory Open Access Journal |
| issn | 1801-674X |
| language | ces |
| last_indexed | 2024-12-11T18:29:57Z |
| publishDate | 2014-07-01 |
| publisher | University of Pardubice |
| record_format | Article |
| series | Perner’s Contacts |
| spelling | doaj.art-c44298664d7f4fc68fc2b71b84466fe32022-12-22T00:54:57ZcesUniversity of PardubicePerner’s Contacts1801-674X2014-07-0192THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEWVladimír KonečnýMária Kostolná The article deals with the possibilities of standardizing the quality level of public passenger transport. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perception of the quality of the passengers in a significant transport hub of northern Slovakia. The findings will be applied in the design of the standardization quality level in public passenger transport to its anchoring into the service contract between public authority and operator. This approach is not yet applied in the Slovak Republic. https://pernerscontacts.upce.cz/index.php/perner/article/view/635QualityStandardPassenger transportExpectationSatisfaction |
| spellingShingle | Vladimír Konečný Mária Kostolná THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW Perner’s Contacts Quality Standard Passenger transport Expectation Satisfaction |
| title | THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW |
| title_full | THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW |
| title_fullStr | THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW |
| title_full_unstemmed | THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW |
| title_short | THE POSSIBILITIES OF STANDARDIZING THE QUALITY LEVEL IN PUBLIC PASSENGER TRANSPORT FROM CUSTOMER POINT OF VIEW |
| title_sort | possibilities of standardizing the quality level in public passenger transport from customer point of view |
| topic | Quality Standard Passenger transport Expectation Satisfaction |
| url | https://pernerscontacts.upce.cz/index.php/perner/article/view/635 |
| work_keys_str_mv | AT vladimirkonecny thepossibilitiesofstandardizingthequalitylevelinpublicpassengertransportfromcustomerpointofview AT mariakostolna thepossibilitiesofstandardizingthequalitylevelinpublicpassengertransportfromcustomerpointofview AT vladimirkonecny possibilitiesofstandardizingthequalitylevelinpublicpassengertransportfromcustomerpointofview AT mariakostolna possibilitiesofstandardizingthequalitylevelinpublicpassengertransportfromcustomerpointofview |