Evaluation of the Quality of Postal Services, Using Continuous Testing of Transmission Times for Postal Items: A Case Study in the Post Company of I. R. of Iran
One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal services without i...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2010-04-01
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| Series: | مطالعات مدیریت بهبود و تحول |
| Subjects: | |
| Online Access: | https://jmsd.atu.ac.ir/article_4181_d7df2e5c1cae43f41b88b7204693cac6.pdf |