PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA
An increasingly rapid development of the transportation in Yogyakarta led to the increased of congestion in the city. It encourages the Government to provide adequate, safe and convenient public transport for people. One of the local transportation mode is called Trans Jogja. The existence of Trans...
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| Format: | Article |
| Language: | English |
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Muhammadiyah University Press
2015-07-01
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| Series: | Jurnal Ilmiah Teknik Industri |
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| Online Access: | https://journals.ums.ac.id/index.php/jiti/article/view/618 |