PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA

PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA

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An increasingly rapid development of the transportation in Yogyakarta led to the increased of congestion in the city. It encourages the Government to provide adequate, safe and convenient public transport for people. One of the local transportation mode is called Trans Jogja. The existence of Trans...

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Bibliographic Details
Main Author: Siti Husna Ainu Syukri
Format: Article
Language:English
Published: Muhammadiyah University Press 2015-07-01
Series:Jurnal Ilmiah Teknik Industri
Subjects:
customer satisfaction index (csi)
dimensions of quality
gap analysis
Online Access:https://journals.ums.ac.id/index.php/jiti/article/view/618

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