Mixed-Methods Analysis of Emotional Quality in Sports Organizations: Facial Expressions of Child Users of Sports Services as Data

Proper quality management of sports services requires knowledge of the needs, perceptions, expectations, and emotions of users. Facial expressions provide relevant information about the immediate perception of stimuli. The objective of this study was therefore to analyze how a group of child users o...

Full description

Bibliographic Details
Main Authors: Verónica Morales-Sánchez, Rocío Pérez-López, Rafael E. Reigal, Antonio Hernández-Mendo
Format: Article
Language:English
Published: Frontiers Media S.A. 2020-07-01
Series:Frontiers in Psychology
Subjects:
Online Access:https://www.frontiersin.org/article/10.3389/fpsyg.2020.01199/full