PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA OTO BANK NAGARI CABANG KOTO BARU
This study was conducted to determine how much influence service quality and satisfaction customers on customer loyalty at Oto Bank Nagari Koto Baru Branch. The purpose of this research was carried out to find out how much influence Service Quality and Customer Satisfaction have on customer loyalty...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Bung Hatta
2022-01-01
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| Series: | Jurnal Manajemen Universitas Bung Hatta |
| Online Access: | https://ejurnal.bunghatta.ac.id/index.php/JMN/article/view/19949 |