A Bibliometric Analysis of Publications on Customer Service Chatbots
This study aims to understand the use of chatbots in Customer Service and their potential benefits for companies. The research includes a literature review combined with a bibliometric analysis using the Scopus database as raw data for the usage of the VOSviewer application. The article identifies...
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| Format: | Article |
| Language: | English |
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Sciendo
2023-03-01
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| Series: | Management Dynamics in the Knowledge Economy |
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| Online Access: | https://www.managementdynamics.ro/index.php/journal/article/view/507 |