Working with robotic process automation: User experience after 18 months of adoption

Working with robotic process automation: User experience after 18 months of adoption

This paper reports a study of User Experience (UX) with Robotic Process Automation (RPA), in the perspective of workers of EdP Brazil, a large electric utility company that operates in Brazil. RPA are software solutions for automating business processes that find increased interest of companies beca...

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Bibliographic Details
Main Authors: Lucia Vilela Leite Filgueiras, Pedro Luiz Pizzigatti Corrêa, Solange N. Alves-Souza, Sigmar Monroe Teodoro, Mariana Savarezze Pereira da Silva, Rosa Virginia Encinas Quille, Vanessa Rafaela de Souza Demuner
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-09-01
Series:Frontiers in Computer Science
Subjects:
acceptance models
human-robot interaction
innovation adoption
robotic process automation
user experience (UX)
human-computer interaction
Online Access:https://www.frontiersin.org/articles/10.3389/fcomp.2022.936146/full

Internet

https://www.frontiersin.org/articles/10.3389/fcomp.2022.936146/full

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