Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka

Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka

Rapid technological advancement in the banking environment drives Sri Lankan banks to adopt self-service technologies to deliver services via SMS banking, Internet banking and telephone banking facilities, Automated Teller Machines (ATM) etc. This study explored the perceived quality of the self-ser...

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Bibliographic Details
Main Authors: Gunawardana H.M.R.S.S., D. Kulathunga, W.L.M.V. Perera
Format: Article
Language:English
Published: Universitas Gadjah Mada 2015-04-01
Series:Gadjah Mada International Journal of Business
Online Access:https://jurnal.ugm.ac.id/gamaijb/article/view/6147

Internet

https://jurnal.ugm.ac.id/gamaijb/article/view/6147

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