Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka
Rapid technological advancement in the banking environment drives Sri Lankan banks to adopt self-service technologies to deliver services via SMS banking, Internet banking and telephone banking facilities, Automated Teller Machines (ATM) etc. This study explored the perceived quality of the self-ser...
Main Authors: | Gunawardana H.M.R.S.S., D. Kulathunga, W.L.M.V. Perera |
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Format: | Article |
Language: | English |
Published: |
Universitas Gadjah Mada
2015-04-01
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Series: | Gadjah Mada International Journal of Business |
Online Access: | https://jurnal.ugm.ac.id/gamaijb/article/view/6147 |
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