Improving the Incident Management Process Based on a Use Case Approach
The purpose of the study is to improve the incident management process. The article considers the process approach to incident management in case of technical failures and its main stages: detection, response, investigation, elimination, resolution. At the stages of response and investigation of the...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Plekhanov Russian University of Economics
2021-08-01
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| Series: | Открытое образование (Москва) |
| Subjects: | |
| Online Access: | https://openedu.rea.ru/jour/article/view/797 |