Am I seeing things through the eyes of patients? An exercise in bolstering patient attentiveness and empathy

Am I seeing things through the eyes of patients? An exercise in bolstering patient attentiveness and empathy

Abstract Background Modern marketing thought heavily emphasizes the need for healthcare providers to possess a customer orientation, placing patients at the focal point of attention within health and medical establishments. This has motivated significant investments in tools and techniques that fost...

Full description

Bibliographic Details
Main Authors: James K. Elrod, John L. Fortenberry
Format: Article
Language:English
Published: BMC 2018-12-01
Series:BMC Health Services Research
Subjects:
Customer service
Patient relations
Marketing
Hospitals
Healthcare
Online Access:http://link.springer.com/article/10.1186/s12913-018-3681-x

Internet

http://link.springer.com/article/10.1186/s12913-018-3681-x

Similar Items