Assessing service quality in tertiary Education using adapted SERVQUAL scale
AbstractThe study aimed to investigate undergraduate students’ perceptions of the service quality at Madda Walabu University. An innovative sequential explanatory mixed-methods design was employed to comprehensively analyse students’ experiences. The quantitative analysis utilized the well-establish...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2023-12-01
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| Series: | Cogent Education |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/2331186X.2023.2259733 |