THE RESEARCH OF CONSUMER SATISFACTION, CASE: MONTENEGRO STARS HOTEL GROUP (MONTENEGRO)
The purpose of this paper is to gain the insight into consumers' satisfaction and the measures undertaken by hotel management of the prestigious Montenegrin Company, Montenegro Stars, in order to improve the quality of customer relationships. The special focus is to emphasize the significa...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics Pale University of East Sarajevo
2015-12-01
|
| Series: | Zbornik Radova Ekonomskog Fakulteta u Istočnom Sarajevu |
| Subjects: | |
| Online Access: | http://zrefis.com/images/zrefis2015-11/75-81%20Blagojevic-Popovic.pdf |