THE RESEARCH OF CONSUMER SATISFACTION, CASE: MONTENEGRO STARS HOTEL GROUP (MONTENEGRO)
The purpose of this paper is to gain the insight into consumers' satisfaction and the measures undertaken by hotel management of the prestigious Montenegrin Company, Montenegro Stars, in order to improve the quality of customer relationships. The special focus is to emphasize the significa...
Main Author: | Olivera Blagojević - Popović |
---|---|
Format: | Article |
Language: | English |
Published: |
Faculty of Economics Pale University of East Sarajevo
2015-12-01
|
Series: | Zbornik Radova Ekonomskog Fakulteta u Istočnom Sarajevu |
Subjects: | |
Online Access: | http://zrefis.com/images/zrefis2015-11/75-81%20Blagojevic-Popovic.pdf |
Similar Items
-
Critical success factors of budget hotel performance and mediating role of customer satisfaction
by: Nazari, Narges
Published: (2019) -
Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
by: Ahmad, Sabri
Published: (1999) -
Service quality, customer satisfaction, and word-of-mouth in Goodhope Hotel /
by: Buvaaneswari Ramachandaran, author, et al.
Published: (2011) -
Kepuasan dan kesetiaan pelanggan kajian untuk industri hotel /
by: Muhammad Alham Ishari, 1989-, author, et al.
Published: (2015) -
The effect of marketing mix on guest satisfaction and guest retention in five star hotels /
by: Ronak Raeesi, 1987- author, et al.
Published: (2013)