Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

The main objective of this paper is to investigate how service quality and customer satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper presents primary data collected by self-administered questionnaires involving a sample of 655 respondents from all local Isl...

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Bibliographic Details
Main Authors: Ala’ Omar Dandis, Len Tiu Wright, Donna Marie Wallace-Williams, Ibrahim Mukattash, Mohammad Al Haj Eid, Helen (Huifen) Cai
Format: Article
Language:English
Published: Taylor & Francis Group 2021-01-01
Series:Cogent Business & Management
Subjects:
service quality
customer satisfaction
self-reported loyalty intentions
islamic bank
emerging market
jordan
Online Access:http://dx.doi.org/10.1080/23311975.2021.1892256

Internet

http://dx.doi.org/10.1080/23311975.2021.1892256

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