ISO 9001 Standard: Developing and Validating a Survey Instrument

ISO 9001 Standard: Developing and Validating a Survey Instrument

Organizations are in the constant pursuit of reliable strategies for increasing customer satisfaction. One of these strategies refers to the implementation of the ISO 9001 standard as a quality management system to ensure that products and services meet or surpass customer expectations. However, suc...

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Bibliographic Details
Main Authors: Marcos Alberto Sanchez-Lizarraga, Jorge Limon-Romero, Diego Tlapa, Yolanda Baez-Lopez, Cesar Puente, Lizbeth Puerta-Sierra, Sinue Ontiveros
Format: Article
Language:English
Published: IEEE 2020-01-01
Series:IEEE Access
Subjects:
Factor analysis
ISO 9001 standard
manufacturing organizations
quality management system
survey
Online Access:https://ieeexplore.ieee.org/document/9217437/

Internet

https://ieeexplore.ieee.org/document/9217437/

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