ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG
This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires...
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| Format: | Article |
| Language: | English |
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Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang
2021-02-01
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| Series: | Keunis |
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| Online Access: | https://jurnal.polines.ac.id/index.php/keunis/article/view/2156 |
| _version_ | 1828284617544695808 |
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| author | Aris Sunindyo |
| author_facet | Aris Sunindyo |
| author_sort | Aris Sunindyo |
| collection | DOAJ |
| description | This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires' distribution to BMT members. The data used are primary data which are distributed through questionnaires to BMT members. This study used 100 members of the BMT Polidana as a sample. The data analysis tool used multiple regression analysis with SPSS 21. The results showed that tangibles, reliability, responsiveness and assurance had a significant effect on member satisfaction in saving at BMT Polidana State Polytechnic Semarang while empathy (empathy) does not have a significant effect on member satisfaction in saving at BMT Polidana Semarang State Polytechnic |
| first_indexed | 2024-04-13T09:03:37Z |
| format | Article |
| id | doaj.art-cb4ed9dea1ad49adae14d10c67be0a90 |
| institution | Directory Open Access Journal |
| issn | 2302-9315 2714-7274 |
| language | English |
| last_indexed | 2024-04-13T09:03:37Z |
| publishDate | 2021-02-01 |
| publisher | Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang |
| record_format | Article |
| series | Keunis |
| spelling | doaj.art-cb4ed9dea1ad49adae14d10c67be0a902022-12-22T02:53:02ZengFinance and Banking Program, Accounting Department, Politeknik Negeri SemarangKeunis2302-93152714-72742021-02-019111210.32497/keunis.v9i1.21561740ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANGAris Sunindyo0(Sinta ID: 6036143) Politeknik Negeri SemarangThis study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires' distribution to BMT members. The data used are primary data which are distributed through questionnaires to BMT members. This study used 100 members of the BMT Polidana as a sample. The data analysis tool used multiple regression analysis with SPSS 21. The results showed that tangibles, reliability, responsiveness and assurance had a significant effect on member satisfaction in saving at BMT Polidana State Polytechnic Semarang while empathy (empathy) does not have a significant effect on member satisfaction in saving at BMT Polidana Semarang State Polytechnichttps://jurnal.polines.ac.id/index.php/keunis/article/view/2156service quality, customer satisfaction |
| spellingShingle | Aris Sunindyo ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG Keunis service quality, customer satisfaction |
| title | ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG |
| title_full | ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG |
| title_fullStr | ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG |
| title_full_unstemmed | ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG |
| title_short | ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG |
| title_sort | analisis pengaruh kualitas pelayanan teller terhadap kepuasan anggota pada bmt polidana politeknik negeri semarang |
| topic | service quality, customer satisfaction |
| url | https://jurnal.polines.ac.id/index.php/keunis/article/view/2156 |
| work_keys_str_mv | AT arissunindyo analisispengaruhkualitaspelayanantellerterhadapkepuasananggotapadabmtpolidanapolitekniknegerisemarang |