ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG

ANALISIS PENGARUH KUALITAS PELAYANAN TELLER TERHADAP KEPUASAN ANGGOTA PADA BMT POLIDANA POLITEKNIK NEGERI SEMARANG

This study aims to examine the quality of teller service which consists of tangibles, reliability, responsiveness, assurance, and empathy of member satisfaction by saving at Baitul Maal Wat Tamwil (BMT) Polidana Semarang State Polytechnic. The data used are primary data in the form of questionnaires...

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Bibliographic Details
Main Author: Aris Sunindyo
Format: Article
Language:English
Published: Finance and Banking Program, Accounting Department, Politeknik Negeri Semarang 2021-02-01
Series:Keunis
Subjects:
service quality, customer satisfaction
Online Access:https://jurnal.polines.ac.id/index.php/keunis/article/view/2156

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