Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center
This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent...
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| Format: | Article |
| Language: | English |
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Sciendo
2021-12-01
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| Series: | Studia Universitatis Babes-Bolyai Sociologia |
| Subjects: | |
| Online Access: | https://doi.org/10.2478/subbs-2021-0009 |
| _version_ | 1828277063088340992 |
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| author | Mihály Zoltan |
| author_facet | Mihály Zoltan |
| author_sort | Mihály Zoltan |
| collection | DOAJ |
| description | This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent economic profile alongside its deregulated employment relations, centralised managerial decisions create widespread organisational uncertainty with numerous hire and fire and downsizing procedures, followed by subsequent recruitment campaigns designed to replace the previously displaced workforce. |
| first_indexed | 2024-04-13T07:08:07Z |
| format | Article |
| id | doaj.art-cbefb95069864a528b88b5a6d13633bc |
| institution | Directory Open Access Journal |
| issn | 2066-0464 |
| language | English |
| last_indexed | 2024-04-13T07:08:07Z |
| publishDate | 2021-12-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Studia Universitatis Babes-Bolyai Sociologia |
| spelling | doaj.art-cbefb95069864a528b88b5a6d13633bc2022-12-22T02:56:57ZengSciendoStudia Universitatis Babes-Bolyai Sociologia2066-04642021-12-016629711210.2478/subbs-2021-0009Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call CenterMihály Zoltan0Babeș-Bolyai UniversityThis paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent economic profile alongside its deregulated employment relations, centralised managerial decisions create widespread organisational uncertainty with numerous hire and fire and downsizing procedures, followed by subsequent recruitment campaigns designed to replace the previously displaced workforce.https://doi.org/10.2478/subbs-2021-0009multinational corporationpractice transfercall centreromania |
| spellingShingle | Mihály Zoltan Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center Studia Universitatis Babes-Bolyai Sociologia multinational corporation practice transfer call centre romania |
| title | Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center |
| title_full | Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center |
| title_fullStr | Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center |
| title_full_unstemmed | Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center |
| title_short | Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center |
| title_sort | centralised multi national practices of transfer and managerial discrepancies evidence from a romanian call center |
| topic | multinational corporation practice transfer call centre romania |
| url | https://doi.org/10.2478/subbs-2021-0009 |
| work_keys_str_mv | AT mihalyzoltan centralisedmultinationalpracticesoftransferandmanagerialdiscrepanciesevidencefromaromaniancallcenter |