PRINCIPLES OF BUILDING INDICATORS FOR AIRPORT QUALITY EVALUATION
Influence of service quality on economic indicators of airport services was analyzed. Key points and principles of building of system of indicators for airport quality evaluation were formulated. Concept model of system of airport services quality indicators is created. Decomposition of airport serv...
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| Format: | Article |
| Language: | Russian |
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Moscow State Technical University of Civil Aviation
2016-11-01
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| Series: | Научный вестник МГТУ ГА |
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| Online Access: | https://avia.mstuca.ru/jour/article/view/162 |