The Relationship Between Government Response Speed and Sentiments of Public Complaints: Empirical Evidence From Big Data on Public Complaints in South Korea
This article utilizing unique data on 37,655 public complaints in South Korea from April 2021 to March 2022 aims to unveil the association between sentiments in public complaints or petitions and government response speed. We estimate sentiments in each complaint with five morphological analyzers an...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-04-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440231168048 |