Customer Attitude toward Digital Wallet Services

Customer Attitude toward Digital Wallet Services

The goal of this study is to examine and identify the factors influencing customer attitude toward and intention to use digital wallets (electronic wallets, e-wallets) during and after the COVID-19 pandemic. A total of 257 correctly fulfilled questionnaires from an online survey were summarized. The...

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Bibliographic Details
Main Authors: Galina Ilieva, Tania Yankova, Yulia Dzhabarova, Margarita Ruseva, Delian Angelov, Stanislava Klisarova-Belcheva
Format: Article
Language:English
Published: MDPI AG 2023-04-01
Series:Systems
Subjects:
electronic payments
digital wallets
technology adoption
customer satisfaction
behavior intention
structural equation modeling
Online Access:https://www.mdpi.com/2079-8954/11/4/185

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https://www.mdpi.com/2079-8954/11/4/185

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