Integrasi Servqual, Kano dan QFD dalam Meningkatkan Kualitas Pelayanan di Sekolah Tinggi XYZ
The service quality at XYZ High School is still not in accordance as expected. There are still queues for registration, payments, length of academic service, parking capacity, lecture room, library access, security, and etc. This study is conducted to find out the service quality of XYZ high school...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM Universitas Katolik Parahyangan
2021-10-01
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| Series: | Jurnal Rekayasa Sistem Industri |
| Subjects: | |
| Online Access: | https://journal.unpar.ac.id/index.php/jrsi/article/view/4252 |