Human Performance-Aware Scheduling and Routing of a Multi-Skilled Workforce

Planning human activities within business processes often happens based on the same methods and algorithms as are used in the area of manufacturing systems. However, human behaviour is quite different from machine behaviour. Their performance depends on a number of factors, including workload, stres...

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Bibliographic Details
Main Authors: Maikel L. van Eck, Murat Firat, Wim P. M. Nuijten, Natalia Sidorova, Wil M. P. van der Aalst
Format: Article
Language:English
Published: Riga Technical University 2017-10-01
Series:Complex Systems Informatics and Modeling Quarterly
Subjects:
Online Access:https://csimq-journals.rtu.lv/article/view/1863