Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

This study aims to determine the quality library services based implementation of Quality Management System ISO 9001:2008 . User satisfaction and student perceptions regarding the attributes of quality library services that include : tangible , reliability , responsiveness, assuredness , and empathy...

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Bibliographic Details
Main Author: Uminurida Suciati
Format: Article
Language:English
Published: Universitas Gadjah Mada 2015-11-01
Series:Berkala Ilmu Perpustakaan dan Informasi
Subjects:
Library management
Customer satisfactio
Quality of service
Quality management system ISO 9001:2008
Online Access:https://jurnal.ugm.ac.id/bip/article/view/7782

Internet

https://jurnal.ugm.ac.id/bip/article/view/7782

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