Analisis Mutu Pelayanan Rawat Inap Menggunakan Jendela Pelanggan di RSUD Kalisat Jember

The inpatient service at Kalisat General Hospital has been a prominent product for the community in Kalisat and its vicinity. However, the service exploiting was not yet optimal. BOR of the hospital in the years 2007 equal to 59% where was still under from ideal BOR of hospital that is 75%-85%. Th...

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Bibliographic Details
Main Authors: Eko Hari Wibowo, IGN Arya Sidemen, Alice Anjarsari
Format: Article
Language:English
Published: Universitas Jember 2015-07-01
Series:Jurnal Ilmu Kesehatan Masyarakat
Online Access:https://jurnal.unej.ac.id/index.php/IKESMA/article/view/1656