A STUDY OF KNOWLEDGE MANAGEMENT SYSTEM ACCEPTANCE IN HALO BCA
Contact Center is a form of Customer Relationship Management, where customers can interact with a company through its single point of contact and serves mainly as a tool for the company to maintain its service to the customers. Contact center is generally operated by many Agents and can accepts thou...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Kristen Duta Wacana
2018-07-01
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| Series: | JUTEI (Jurnal Terapan Teknologi Informasi) |
| Subjects: | |
| Online Access: | https://jutei.ukdw.ac.id/index.php/jurnal/article/view/91 |