User satisfaction with Tokyo Metropolitan Government ward office counter services
This study clarifies the main factors affecting user satisfaction in public facilities using a two-part questionnaire, specifically, the determinants of service satisfaction among users of a ward office in Tokyo. The questionnaire comprised three main categories of multiple-choice questions: A) faci...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2023-02-01
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| Series: | Frontiers in Built Environment |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fbuil.2023.1116966/full |