The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nev...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2008-12-01
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| Series: | Malaysian Management Journal |
| Online Access: | https://e-journal.uum.edu.my/index.php/mmj/article/view/8953 |