COVID-19 policies and hoteliers' responses in Japan

This study aims to identify the hoteliers' crisis management practices during COVID-19 and analyse the relationship between each practice and government policy. Through in-depth interviews with five hotel chains, common crisis management practice patterns, factors that lead to differences in cr...

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Bibliographic Details
Main Authors: Hiroyuki Fukuchi, Wataru Uehara, Hiromi Kamata, Geer He
Format: Article
Language:English
Published: Elsevier 2022-11-01
Series:Annals of Tourism Research Empirical Insights
Subjects:
Online Access:http://www.sciencedirect.com/science/article/pii/S2666957922000350