Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions
BackgroundEmpathy in healthcare service refers to the ability of healthcare workers (HCWs) to put themselves in patients’ shoes, which is necessary to ensure a good physician-patient relationship and provide quality care. Various studies have shown that empathy varies depending on the country, the i...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2023-11-01
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| Series: | Frontiers in Psychiatry |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyt.2023.1249620/full |
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| author | Jeel Moya-Salazar Eliane A Goicochea-Palomino Jorge Porras-Guillermo Betsy Cañari Betsy Cañari Alexis Jaime-Quispe Alexis Jaime-Quispe Nahomi Zuñiga Nahomi Zuñiga María Jesús Moya-Salazar María Jesús Moya-Salazar Hans Contreras-Pulache |
| author_facet | Jeel Moya-Salazar Eliane A Goicochea-Palomino Jorge Porras-Guillermo Betsy Cañari Betsy Cañari Alexis Jaime-Quispe Alexis Jaime-Quispe Nahomi Zuñiga Nahomi Zuñiga María Jesús Moya-Salazar María Jesús Moya-Salazar Hans Contreras-Pulache |
| author_sort | Jeel Moya-Salazar |
| collection | DOAJ |
| description | BackgroundEmpathy in healthcare service refers to the ability of healthcare workers (HCWs) to put themselves in patients’ shoes, which is necessary to ensure a good physician-patient relationship and provide quality care. Various studies have shown that empathy varies depending on the country, the instrument used, the evaluator, and the HCW’s specialty. This systematic review aims to estimate the levels of empathy among HCWs in South American countries between 2000 and 2019.MethodsWe conducted searches in 15 databases (PubMed, Scopus, Web of Science, EMBASE, Scielo, PsycoInfo, ScientDirect, Latindex, and LILIACS), four preprint servers (medRxiv, bioRxiv, SportRxiv, and Preprints), and other search engines such as Dimensions (20), Google Scholar, Yahoo!, and Alicia CONCyTec (c). We followed the PRISMA guidelines, and this study was registered in PROSPERO (CRD42023454007).ResultsOut of 18,532 documents identified from November 10 to 28, 2021, 10 articles were included (n = 2,487 participants, of which 1989 were patients). Among the studies focusing on self-evaluated empathy, four relied on the Jefferson Scale of Empathy for medical professionals (JSE-HP). However, assessments from patients employing Jefferson Scale of Patient’s Perceptions of Physician Empathy (JSPPPE) and Consultation and Relational Empathy (CARE) scale suggested high levels of empathy We found that both professionals and patients perceived that empathic care was provided, often at a medium or regular level. Surgery residents presented lower levels of empathy compared to obstetrics-gynecology and pediatrics physicians.ConclusionEmpathy is crucial in determining the quality of care and patient satisfaction during healthcare services provided by HCWs. Therefore, it is important to support professionals so that the various stressful situations they encounter in their work and daily life do not negatively influence the approach they provide to patients. |
| first_indexed | 2024-03-09T18:21:01Z |
| format | Article |
| id | doaj.art-d05220e118354fbb99d6968f7f43e699 |
| institution | Directory Open Access Journal |
| issn | 1664-0640 |
| language | English |
| last_indexed | 2024-03-09T18:21:01Z |
| publishDate | 2023-11-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychiatry |
| spelling | doaj.art-d05220e118354fbb99d6968f7f43e6992023-11-24T08:18:08ZengFrontiers Media S.A.Frontiers in Psychiatry1664-06402023-11-011410.3389/fpsyt.2023.12496201249620Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptionsJeel Moya-Salazar0Eliane A Goicochea-Palomino1Jorge Porras-Guillermo2Betsy Cañari3Betsy Cañari4Alexis Jaime-Quispe5Alexis Jaime-Quispe6Nahomi Zuñiga7Nahomi Zuñiga8María Jesús Moya-Salazar9María Jesús Moya-Salazar10Hans Contreras-Pulache11Faculties of Health Science, Universidad Privada del Norte, Lima, PeruSchool of Biomedical Engieneering, Faculties of Engineering, Universidad Tecnológica del Perú, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruNeuroscience Unit, Nesh Hubs, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruNeuroscience Unit, Nesh Hubs, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruNeuroscience Unit, Nesh Hubs, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruNeuroscience Unit, Nesh Hubs, Lima, PeruDigital Transformation Center, Universidad Norbert Wiener, Lima, PeruBackgroundEmpathy in healthcare service refers to the ability of healthcare workers (HCWs) to put themselves in patients’ shoes, which is necessary to ensure a good physician-patient relationship and provide quality care. Various studies have shown that empathy varies depending on the country, the instrument used, the evaluator, and the HCW’s specialty. This systematic review aims to estimate the levels of empathy among HCWs in South American countries between 2000 and 2019.MethodsWe conducted searches in 15 databases (PubMed, Scopus, Web of Science, EMBASE, Scielo, PsycoInfo, ScientDirect, Latindex, and LILIACS), four preprint servers (medRxiv, bioRxiv, SportRxiv, and Preprints), and other search engines such as Dimensions (20), Google Scholar, Yahoo!, and Alicia CONCyTec (c). We followed the PRISMA guidelines, and this study was registered in PROSPERO (CRD42023454007).ResultsOut of 18,532 documents identified from November 10 to 28, 2021, 10 articles were included (n = 2,487 participants, of which 1989 were patients). Among the studies focusing on self-evaluated empathy, four relied on the Jefferson Scale of Empathy for medical professionals (JSE-HP). However, assessments from patients employing Jefferson Scale of Patient’s Perceptions of Physician Empathy (JSPPPE) and Consultation and Relational Empathy (CARE) scale suggested high levels of empathy We found that both professionals and patients perceived that empathic care was provided, often at a medium or regular level. Surgery residents presented lower levels of empathy compared to obstetrics-gynecology and pediatrics physicians.ConclusionEmpathy is crucial in determining the quality of care and patient satisfaction during healthcare services provided by HCWs. Therefore, it is important to support professionals so that the various stressful situations they encounter in their work and daily life do not negatively influence the approach they provide to patients.https://www.frontiersin.org/articles/10.3389/fpsyt.2023.1249620/fullempathyhealthcare workershealth servicesphysician-patient relationsquality of health careSouth America |
| spellingShingle | Jeel Moya-Salazar Eliane A Goicochea-Palomino Jorge Porras-Guillermo Betsy Cañari Betsy Cañari Alexis Jaime-Quispe Alexis Jaime-Quispe Nahomi Zuñiga Nahomi Zuñiga María Jesús Moya-Salazar María Jesús Moya-Salazar Hans Contreras-Pulache Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions Frontiers in Psychiatry empathy healthcare workers health services physician-patient relations quality of health care South America |
| title | Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions |
| title_full | Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions |
| title_fullStr | Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions |
| title_full_unstemmed | Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions |
| title_short | Assessing empathy in healthcare services: a systematic review of South American healthcare workers’ and patients’ perceptions |
| title_sort | assessing empathy in healthcare services a systematic review of south american healthcare workers and patients perceptions |
| topic | empathy healthcare workers health services physician-patient relations quality of health care South America |
| url | https://www.frontiersin.org/articles/10.3389/fpsyt.2023.1249620/full |
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