PATIENTS’ TRIO NEED SATISFACTION: A GAP ANALYSIS BETWEEN EXPECTATIONS AND PERCEPTIONS

PATIENTS’ TRIO NEED SATISFACTION: A GAP ANALYSIS BETWEEN EXPECTATIONS AND PERCEPTIONS

Healthcare improvement relating to basic hospital service attributes is one of the most fundamental driving forces to uplifting in economic and social transition for developing countries in an emerging context. The purpose of this paper is to measure patients’ trio need satisfaction toward doctor se...

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Bibliographic Details
Main Authors: SHAHIDUL ISLAM, NAZLIDA MUHAMAD
Format: Article
Language:English
Published: World Scientific Publishing Co. Pte Ltd. 2021-12-01
Series:Journal of Business & Economic Analysis
Subjects:
Healthcare
perception
expectation
service quality gap
patient satisfaction
regression analysis
Online Access:https://www.worldscientific.com/doi/10.1142/S2737566821500079

Internet

https://www.worldscientific.com/doi/10.1142/S2737566821500079

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