Phone triage nurses’ assessment of respiratory tract infections – the tightrope walk between gatekeeping and service providing. A qualitative study

Phone triage nurses’ assessment of respiratory tract infections – the tightrope walk between gatekeeping and service providing. A qualitative study

Background Phone nurses triage callers to Norwegian out-of-hours cooperatives to estimate the appropriate urgency and level of care for the caller. Many callers with mild symptoms of respiratory tract infections receive a doctor’s consultation, which may lead to busy sessions and in turn impair clin...

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Bibliographic Details
Main Authors: Bent Håkan Lindberg, Ingrid Keilegavlen Rebnord, Sigurd Høye
Format: Article
Language:English
Published: Taylor & Francis Group 2021-04-01
Series:Scandinavian Journal of Primary Health Care
Subjects:
out-of-hours
primary health care
phone triage
respiratory tract infections
nurses’ role
qualitative research
Online Access:http://dx.doi.org/10.1080/02813432.2021.1908715

Internet

http://dx.doi.org/10.1080/02813432.2021.1908715

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