The Words Matter
The academic library milieu is replete with verbal interactions that occur between library staff and patrons, as well as within the library staff cohort. Such communication impacts the quality and results of library support provided to students, faculty and community. It also affects workplace heal...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Canadian Association of Professional Academic Librarians
2024-01-01
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| Series: | Canadian Journal of Academic Librarianship |
| Subjects: | |
| Online Access: | https://cjal.ca/index.php/capal/article/view/37922 |
| _version_ | 1827378769325719552 |
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| author | Melanie Boyd Jennifer Lee Rhiannon Jones Diane Lorenzetti |
| author_facet | Melanie Boyd Jennifer Lee Rhiannon Jones Diane Lorenzetti |
| author_sort | Melanie Boyd |
| collection | DOAJ |
| description |
The academic library milieu is replete with verbal interactions that occur between library staff and patrons, as well as within the library staff cohort. Such communication impacts the quality and results of library support provided to students, faculty and community. It also affects workplace health and productivity. Consequently, among academic library staff, knowledge and awareness of effective language use is a crucial component of professional practice. This scoping review examines and analyzes the published literature for beneficial and detrimental verbatim exemplars of communication in the context of academic libraries. While the review found significant literature addressing categories of interpersonal communication in the academic library, few studies provide verbal exemplars. Given that such exemplars play an important role in understanding language categories, and in augmenting effective language use, this gap in the literature warrants further attention.
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| first_indexed | 2024-03-08T13:00:43Z |
| format | Article |
| id | doaj.art-d1d5fc7ecdef4953bc33dc1587273219 |
| institution | Directory Open Access Journal |
| issn | 2369-937X |
| language | English |
| last_indexed | 2024-03-08T13:00:43Z |
| publishDate | 2024-01-01 |
| publisher | The Canadian Association of Professional Academic Librarians |
| record_format | Article |
| series | Canadian Journal of Academic Librarianship |
| spelling | doaj.art-d1d5fc7ecdef4953bc33dc15872732192024-01-19T06:01:03ZengThe Canadian Association of Professional Academic LibrariansCanadian Journal of Academic Librarianship2369-937X2024-01-011010.33137/cjal-rcbu.v9.37922The Words MatterMelanie Boyd0Jennifer Lee1https://orcid.org/0000-0002-9588-8078Rhiannon Jones2https://orcid.org/0000-0002-4966-0320Diane Lorenzetti3https://orcid.org/0000-0001-8423-3458University of CalgaryUniversity of CalgaryUniversity of CalgaryUniversity of Calgary The academic library milieu is replete with verbal interactions that occur between library staff and patrons, as well as within the library staff cohort. Such communication impacts the quality and results of library support provided to students, faculty and community. It also affects workplace health and productivity. Consequently, among academic library staff, knowledge and awareness of effective language use is a crucial component of professional practice. This scoping review examines and analyzes the published literature for beneficial and detrimental verbatim exemplars of communication in the context of academic libraries. While the review found significant literature addressing categories of interpersonal communication in the academic library, few studies provide verbal exemplars. Given that such exemplars play an important role in understanding language categories, and in augmenting effective language use, this gap in the literature warrants further attention. https://cjal.ca/index.php/capal/article/view/37922academic librarieslanguage uselanguage-use exemplarslanguage-use categoriesracism |
| spellingShingle | Melanie Boyd Jennifer Lee Rhiannon Jones Diane Lorenzetti The Words Matter Canadian Journal of Academic Librarianship academic libraries language use language-use exemplars language-use categories racism |
| title | The Words Matter |
| title_full | The Words Matter |
| title_fullStr | The Words Matter |
| title_full_unstemmed | The Words Matter |
| title_short | The Words Matter |
| title_sort | words matter |
| topic | academic libraries language use language-use exemplars language-use categories racism |
| url | https://cjal.ca/index.php/capal/article/view/37922 |
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