The Concierge. Tradition, Obsolescence and Innovation in Tourism
In the hotel industry the concierge is a key role placed at the customer-supplier interface, managing some of the most important service encounters in the guest’s hospitality experience. The paper discusses the impact of new technologies that challenge, but also contribute to reshape, the importance...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Niccolò Cusano University-Rome
2017-05-01
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| Series: | Symphonya |
| Subjects: | |
| Online Access: | https://symphonya.unicusano.it/article/view/12561 |