Customer survey in public employment services: Expectations vs. Satisfaction
The study examines the relationship between customers’ expectations and satisfaction but also the institutional mandate given to employment services based on the results of the survey conducted with a sample of 1,337 unemployed persons in May 2013. The survey aimed to establish customer satisfactio...
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| Format: | Article |
| Language: | English |
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Faculty of Economics and Business in Osijek
2013-12-01
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| Series: | Ekonomski Vjesnik |
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| Online Access: | http://hrcak.srce.hr/file/172029 |