Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

Although in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to e...

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Bibliographic Details
Main Authors: Fernando Gimeno-Arias, José Manuel Santos-Jaén, Mercedes Palacios-Manzano, Héctor Horacio Garza-Sánchez
Format: Article
Language:English
Published: MDPI AG 2021-11-01
Series:Mathematics
Subjects:
corporate social responsibility
corporate performance
human resources management
customer satisfaction
partial least squares structural equation modelling (PLS-SEM)
Online Access:https://www.mdpi.com/2227-7390/9/22/2973

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https://www.mdpi.com/2227-7390/9/22/2973

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