Mapping the Customer Experience Management Strategies for Customer Loyalty in Retail Hypermarket Jabodetabek
Today, competition in the global market has become increasingly difficult and and at the same time products and services provided by retail companies tend to be similar. So in such circumstances, customers expect not only satisfied with the products and services, but also the pursuit of the perfect...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Bina Nusantara University
2015-03-01
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| Series: | Journal the Winners |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/winners/article/view/1539 |