Context-Aware Customer Needs Identification by Linguistic Pattern Mining Based on Online Product Reviews
In the age of digital economy, customers actively share their experiences and issues about products via online product reviews. Mining potential product improvement ideas from customer needs could provide valuable insights into new functionality expected by the markets. Numerous studies have attempt...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2023-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/10183996/ |