Understanding consumer satisfaction with railway transportation service: An application of 7Ps marketing mix

Railway transportation (RT) plays a crucial role and it is an inseparable part of one country’s main traffic network. However, due to the advantages of aviation industry and other modes of transportation, the share of RT of total traffic volume gradually decreases and RT enterprises are facing vario...

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Bibliographic Details
Main Authors: Quang Hung Do, Thi Hai Anh Vu
Format: Article
Language:English
Published: Growing Science 2019-12-01
Series:Management Science Letters
Subjects:
Online Access:http://www.growingscience.com/msl/Vol10/msl_2019_340.pdf