The process approach to service quality management
In this paper a model of service quality management based on the process approach has been presented. The first part of the article contains the theoretical framework of service quality and the process approach in management. Next, quality of service process has been presented in reference to a proc...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2018-03-01
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| Series: | Production Engineering Archives |
| Subjects: | |
| Online Access: | https://doi.org/10.30657/pea.2018.18.05 |