Evaluation of passenger service within the area of Beijing west railway station

Evaluation of passenger service within the area of Beijing west railway station

Purpose – This study aims to analyze passenger service quality in Beijing West Railway Station from the perspective of passengers, to better understand the current service quality and obtain the areas of weakness for improvement. Design/methodology/approach – The research investigates the passenger...

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Bibliographic Details
Main Authors: Ruolin Shi, Xuesong Feng, Kemeng Li, Zhibin Tao
Format: Article
Language:English
Published: Emerald Publishing 2022-03-01
Series:Smart and Resilient Transportation
Subjects:
railway passenger service evaluation
beijing west railway station
servqual evaluation method
likert five-level scale method
Online Access:https://www.emerald.com/insight/content/doi/10.1108/SRT-07-2021-0006/full/pdf?title=evaluation-of-passenger-service-within-the-area-of-beijing-west-railway-station

Internet

https://www.emerald.com/insight/content/doi/10.1108/SRT-07-2021-0006/full/pdf?title=evaluation-of-passenger-service-within-the-area-of-beijing-west-railway-station

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