How Guest Delight Affected Hotel Pricing before and during Covid-19 Pandemic
Purpose: This study aimed to establish the extent to which Dubrovnik upscale hotels delight their guests and if such "wow effects" affect their rates. Study design/methodology/approach: TripAdvisor pages of 15 Dubrovnik upscale hotels were searched for guest delight attributes and hotel...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
International School for Social and Business Studies
2021-07-01
|
| Series: | International Journal of Management, Knowledge and Learning |
| Subjects: | |
| Online Access: | https://toknowpress.net/submission/index.php/ijmkl/article/view/16 |