Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa
Knowledge Management (KM) is often touted as a panacea for organisations aiming to be efficient and competitive. While the world today has undoubtedly entered an information era, how organisations convert information to usable knowledge has become of significant importance. Furthermore, the growing...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Hong Kong Bao Long Accounting & Secretarial Limited
2021-06-01
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| Series: | Knowledge Management & E-Learning: An International Journal |
| Subjects: | |
| Online Access: | http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/477 |