Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa

Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa

Knowledge Management (KM) is often touted as a panacea for organisations aiming to be efficient and competitive. While the world today has undoubtedly entered an information era, how organisations convert information to usable knowledge has become of significant importance. Furthermore, the growing...

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Bibliographic Details
Main Authors: Renitha Chetty, Cecile N. Gerwel Proches, Nikita Singh
Format: Article
Language:English
Published: Hong Kong Bao Long Accounting & Secretarial Limited 2021-06-01
Series:Knowledge Management & E-Learning: An International Journal
Subjects:
knowledge management
knowledge
strategic asset
contact centre
customer service
technology
Online Access:http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/477

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