Establishing Good Samaritan programs in healthcare institutions: a method for enhancing patient experiences and increasing loyalty

Establishing Good Samaritan programs in healthcare institutions: a method for enhancing patient experiences and increasing loyalty

Abstract Background Healthcare institutions deliver essential services that practically everyone needs at least periodically over the course of their lives. Hospital admissions, in particular, place patients in circumstances very foreign to them, with uncertain outcomes often being the case, causing...

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Bibliographic Details
Main Authors: James K. Elrod, John L. Fortenberry
Format: Article
Language:English
Published: BMC 2018-12-01
Series:BMC Health Services Research
Subjects:
Customer service
Patient relations
Patient experiences
Hospitals
Healthcare
Online Access:http://link.springer.com/article/10.1186/s12913-018-3677-6

Internet

http://link.springer.com/article/10.1186/s12913-018-3677-6

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