Sustainable business development of private hospitals in Vietnam: Determinants of patient satisfaction, patient loyalty and revisit intention

Sustainable business development of private hospitals in Vietnam: Determinants of patient satisfaction, patient loyalty and revisit intention

The role of private hospitals is increasingly important in Vietnam. The study aims to determine associations between service quality and hospital brand image with satisfaction and patient loyalty, revisit intention at private hospitals in Vietnam. Quantitative cross-sectional data were collected fro...

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Bibliographic Details
Main Authors: Phan Thanh Hai, Nguyen Thanh Cuong, Van Chien Nguyen, Mai Thi Thuong
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2021-10-01
Series:Problems and Perspectives in Management
Subjects:
hospital brand image
hospital service quality
patient loyalty
patient satisfaction
private hospital
revisit intention
Online Access:https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/15696/PPM_2021_04_Hai.pdf

Internet

https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/15696/PPM_2021_04_Hai.pdf

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